[Skip to Content]

Contact Us

Individuals & Families

   Hours Phone Website/Email
The Georgia Crisis and Access Line (GCAL) 24 hours a day, 7 days a week P: 800.715.4225  
The Georgia Collaborative ASO Customer Service

Monday-Friday, 8:00am-5:00pm ET

P: 855.606.2725

 

DBHDD Regional Field Office Monday-Friday   Locate and contact your DBHDD Field Office Support here
ReferralConnect Locate a Provider online through a searchable database 24 hours a day, 7 days a week   ReferralConnect

Providers

  Description Hours Phone/Fax Website/Email
The Georgia Crisis and Access Line (GCAL) Access to referrals and crisis services 24 hours a day, 7 days a week P: 800.715.4225  
The Georgia Collaborative ASO Customer Service Questions regarding Registration, Authorization, Claims and Enrollment Monday-Friday, 8:00am-5:00pm ET P: 855.606.2725

**We want to make you aware that we have scheduled systems maintenance. Scheduled systems maintenance will occur the first weekend of each month. The following systems will be unavailable.

Achieve Solutions

BenefitConnect

CareConnect

ClinicalBatchConnect

MemberConnect

PasswordConnect

ProviderConnect

ReferralConnect

EDI Helpdesk Questions regarding Connects systems, including direct or batch submission Monday-Friday, 8:00am-5:00pm ET P: 888.247.9311
F: 866.698.6032
e-supportservices@beaconhealthoptions.com
Provider Enrollment Questions regarding Provider Enrollment Monday-Friday, 8:00am-5:00pm ET   GACollaborative@beaconhealthoptions.com
Care Coordination Completed Care Coordination packets and signed release of information   F: 855.858.1966  
Inpatient GCAL and State Contracted Inpatient Facility initial clinical admission information     GAInpatient@beaconhealthoptions.com
PASRR Medical records for any Level II review   F: 855.858.1965 GAPASRR@beaconhealthoptions.com
PRTF Additional documentation submission     GAPRTF@beaconhealthoptions.com
Compliance Report Fraud, Waste & Abuse Monday-Friday, 8:00am-5:00pm ET   Report.now@dbhdd.ga.gov
Quality Management: IDD Questions regarding IDD Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: 866.755.3506
F: 404.459.9675
 
Quality Management: BH Questions regarding BH Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: GAQuality@beaconhealthoptions.com

Individuos y familias

   Hours Phone Website/Email
La Línea de acceso y crisis de Georgia (GCAL) 24 horas al día, 7 días a la semana P: 800.715.4225  
Servicio al cliente de Georgia Collaborative ASO De lunes a viernes, 8:00am-5:00pm ET P: 855.606.2725  
ReferralConnect Ubique a un proveedor en línea a través de la base de datos apta para búsquedas disponible 24 horas al día, 7 días a la semana   ReferralConnect

Proveedores

  Description Hours Phone/Fax Website/Email
La Línea de acceso y crisis de Georgia (GCAL) Acceso a referidos y servicios de crisis 24 horas al día, 7 días a la semana P: 800.715.4225  
Servicio al cliente de Georgia Collaborative ASO Preguntas sobre registro, autorización, reclamos e inscripción De lunes a viernes, 8:00am-5:00pm ET P: 855.606.2725  
EDI Helpdesk Preguntas sobre sistemas Connects incluyendo envíos directos o Batch De lunes a viernes, 8:00am-5:00pm ET P: 888.247.9311
F: 866.698.6032
e-supportservices@beaconhealthoptions.com
Inscripción de proveedores Preguntas sobre inscripción de proveedores De lunes a viernes, 8:00am-5:00pm ET   GACollaborative@beaconhealthoptions.com
Cuidado Coordinado Paquetes completos de cuidado coordinado y autorización para divulgación de información firmada   F: 855.858.1966  
Paciente hospitalizado Información de admisión clínica inicial en un Centro de internación contratado por el estado y GCAL   F: 855.858.1967 GAInpatient@beaconhealthoptions.com
PASRR Expedientes médicos para cualquier revisión de nivel II   F: 855.858.1965 GAPASRR@beaconhealthoptions.com
PRTF/CBAY Envío de documentación adicional   F: 855.858.1968 GAPRTF@beaconhealthoptions.com
Cumplimiento Informe de fraude, desechos y abuso De lunes a viernes, 8:00am-5:00pm ET P: 888.293.3027 GACompliance@beaconhealthoptions.com
Gerencia de Calidad: IDD: Preguntas sobre revisiones de calidad de IDD De lunes a viernes, 8:00am-5:00pm ET P: 404.459.9675
F: 866.755.3506
 
Gerencia de Calidad: BH Preguntas sobre revisiones de calidad de BH De lunes a viernes, 8:00am-5:00pm ET P: