Contact Us

Individuals & Families

   Hours Phone Website/Email
The Georgia Crisis and Access Line (GCAL) 24 hours a day, 7 days a week P: 800.715.4225  
The Georgia Collaborative ASO Customer Service Monday-Friday, 8:00am-5:00pm ET P: 855.606.2725  
ReferralConnect Locate a Provider online through a searchable database 24 hours a day, 7 days a week   ReferralConnect

Providers

  Description Hours Phone/Fax Website/Email
The Georgia Crisis and Access Line (GCAL) Access to referrals and crisis services 24 hours a day, 7 days a week P: 800.715.4225  
The Georgia Collaborative ASO Customer Service Questions regarding Registration, Authorization, Claims and Enrollment Monday-Friday, 8:00am-5:00pm ET P: 855.606.2725  
EDI Helpdesk Questions regarding Connects systems, including direct or batch submission Monday-Friday, 8:00am-5:00pm ET P: 888.247.9311
F: 866.698.6032
e-supportservices@beaconhealthoptions.com
Provider Enrollment Questions regarding Provider Enrollment Monday-Friday, 8:00am-5:00pm ET   GACollaborative@beaconhealthoptions.com
Care Coordination Completed Care Coordination packets and signed release of information   F: 855.858.1966  
Inpatient GCAL and State Contracted Inpatient Facility initial clinical admission information   F: 855.858.1967 GAInpatient@beaconhealthoptions.com
PASRR Medical records for any Level II review   F: 855.858.1965 GAPASRR@beaconhealthoptions.com
PRTF/CBAY Additional documentation submission   F: 855.858.1968 GAPRTF@beaconhealthoptions.com
Compliance Report Fraud, Waste & Abuse Monday-Friday, 8:00am-5:00pm ET P: 888.293.3027 GACompliance@beaconhealthoptions.com
Quality Management: IDD Questions regarding IDD Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: 404.459.9675
F: 866.755.3506
 
Quality Management: BH Questions regarding BH Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: