Contact Us

Individuals & Families

 Hours Phone Website/Email
The Georgia Crisis and Access Line (GCAL) 24 hours a day, 7 days a week P: 800.715.4225
The Georgia Collaborative ASO Customer Service

Monday-Friday, 8:00am-5:00pm ET

P: 855.606.2725

DBHDD Regional Field Office Monday-Friday Locate and contact your DBHDD Field Office Support here
ReferralConnect Locate a Provider online through a searchable database 24 hours a day, 7 days a week ReferralConnect

Providers

Description Hours Phone/Fax Website/Email
The Georgia Crisis and Access Line (GCAL) Access to referrals and crisis services 24 hours a day, 7 days a week P: 800.715.4225
The Georgia Collaborative ASO Customer Service Questions regarding Registration, Authorization, Claims and Enrollment Monday-Friday, 8:00am-5:00pm ET P: 855.606.2725

**We want to make you aware that we have scheduled maintenance. The following systems will be unavailable on Saturday, May 4th, from 11:00 PM EST until Sunday, May 5th, at 8:00 AM EST.

Achieve Solutions

BenefitConnect

CareConnect

ClinicalBatchConnect

MemberConnect

PasswordConnect

ProviderConnect

ReferralConnect

EDI Helpdesk Questions regarding Connects systems, including direct or batch submission Monday-Friday, 8:00am-5:00pm ET P: 888.247.9311 F: 866.698.6032 e-supportservices@beaconhealthoptions.com
Provider Enrollment Questions regarding Provider Enrollment Monday-Friday, 8:00am-5:00pm ET GACollaborative@beaconhealthoptions.com
Care Coordination Completed Care Coordination packets and signed release of information F: 855.858.1966
Inpatient GCAL and State Contracted Inpatient Facility initial clinical admission information F: 855.858.1967 GAInpatient@beaconhealthoptions.com
PASRR Medical records for any Level II review F: 855.858.1965 GAPASRR@beaconhealthoptions.com
PRTF/CBAY Additional documentation submission F: 855.858.1968 GAPRTF@beaconhealthoptions.com
Compliance Report Fraud, Waste & Abuse Monday-Friday, 8:00am-5:00pm ET P: 888.293.3027 GACompliance@beaconhealthoptions.com
Quality Management: IDD Questions regarding IDD Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: 404.459.9675 F: 866.755.3506
Quality Management: BH Questions regarding BH Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: