Contact Us

Individuals & Families

 Hours Phone Website/Email
The Georgia Crisis and Access Line (GCAL) 24 hours a day, 7 days a week P: 800.715.4225
The Georgia Collaborative ASO Customer Service

Monday-Friday, 8:00am-5:00pm ET

P: 855.606.2725

DBHDD Regional Field Office Monday-Friday Locate and contact your DBHDD Field Office Support here
ReferralConnect Locate a Provider online through a searchable database 24 hours a day, 7 days a week ReferralConnect

Providers

Description Hours Phone/Fax Website/Email
The Georgia Crisis and Access Line (GCAL) Access to referrals and crisis services 24 hours a day, 7 days a week P: 800.715.4225
The Georgia Collaborative ASO Customer Service Questions regarding Registration, Authorization, Claims and Enrollment Monday-Friday, 8:00am-5:00pm ET P: 855.606.2725

**We want to make you aware that we have scheduled systems maintenance. Scheduled systems maintenance will occur the first weekend of each month and the following systems will be unavailable on Saturday, from 11:00 PM EST until Sunday, at 8:00 AM EST.

Achieve Solutions

BenefitConnect

CareConnect

ClinicalBatchConnect

MemberConnect

PasswordConnect

ProviderConnect

ReferralConnect

EDI Helpdesk Questions regarding Connects systems, including direct or batch submission Monday-Friday, 8:00am-5:00pm ET P: 888.247.9311 F: 866.698.6032 e-supportservices@beaconhealthoptions.com
Provider Enrollment Questions regarding Provider Enrollment Monday-Friday, 8:00am-5:00pm ET GACollaborative@beaconhealthoptions.com
Care Coordination Completed Care Coordination packets and signed release of information F: 855.858.1966
Inpatient GCAL and State Contracted Inpatient Facility initial clinical admission information F: 855.858.1967 GAInpatient@beaconhealthoptions.com
PASRR Medical records for any Level II review F: 855.858.1965 GAPASRR@beaconhealthoptions.com
PRTF/CBAY Additional documentation submission F: 855.858.1968 GAPRTF@beaconhealthoptions.com
Compliance Report Fraud, Waste & Abuse Monday-Friday, 8:00am-5:00pm ET P: 888.293.3027 GACompliance@beaconhealthoptions.com
Quality Management: IDD Questions regarding IDD Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: 404.459.9675 F: 866.755.3506
Quality Management: BH Questions regarding BH Quality Reviews Monday-Friday, 8:00am-5:00pm ET P: