Georgia Crisis and Access Line (GCAL)

 

Access to Crisis Services

For immediate access to routine or crisis services, please call the Georgia Crisis and Access Line (GCAL) at 1-800-715-4225. GCAL is available 24 hours a day, 7 days a week and 365 days a year to help you or someone you care for in a crisis. GCAL professionals will:

  • Provide telephonic crisis intervention services
  • Dispatch mobile crisis teams
  • Assist individuals in finding an open crisis or detox bed across the State
  • Link individuals with urgent appointment services

In addition, GCAL will help you to access a State Funded provider in your area in a non-emergency as well.

A nationally accredited Health Care Call Center, crisis center, and partner in the National Suicide Prevention Lifeline, the Behavioral Health Link Crisis call Center is proud to operate the Georgia Crisis and Access Line.

Find a Provider through ReferralConnect  

A Crisis Has No Schedule

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Key Functions

GCAL provides telephonic crisis intervention, clinical triage, and referral for Georgians in need 24/7/365.   

Other key functions of GCAL include:

  • 24/7/365 Mobile Crisis Dispatch for all State Funded Behavioral Health and Developmental Disability Mobile Crisis Response Teams
  • 24/7/365 Single Point of Entry for State Contracted Inpatient Beds
  • 24/7/365 Preferred Point of Entry for Crisis Stabilization Units and State Hospitals
  • 24/7/365 Initial Authorization for CSU, State Hospital, and State Contracted Inpatient Bed Admissions

Access to Services Through GCAL

Individuals can access services directly through the provider they choose or through the Georgia Crisis and Access Line (GCAL) 24/7 at 1.800.715.4225.  DBHDD has policies in place that address contractual expectations related to access to services for Individuals and sets forth acuity guidelines to specify timeframe expectations based on the urgency of the Individual’s needs. 

  • Policy (01-200): Comprehensive Community Provider (CCP) Standards for Georgia’s Tier 1 Behavioral Health Safety Net
  • Policy (01-230): Community Medicaid Provider (CMP) Standards for Georgia’s Tier 2 Behavioral Health Services