Contact Us

Individuals & Families

	Hours	Phone	Website/Email
The Georgia Crisis and Access Line (GCAL)	24 hours a day, 7 days a week	P: 800.715.4225
The Georgia Collaborative ASO Customer Service	Monday-Friday, 8:00am-5:00pm ET	P: 855.606.2725
DBHDD Regional Field Office	Monday-Friday		Locate and contact your DBHDD Field Office Support here
Find a Provider	Locate a Provider online through a searchable database 24 hours a day, 7 days a week		Find a Provider

Providers

	Description	Hours	Phone/Fax	Website/Email
The Georgia Crisis and Access Line (GCAL)	Access to referrals and crisis services	24 hours a day, 7 days a week	P: 800.715.4225
The Georgia Collaborative ASO Customer Service	Questions regarding Registration, Authorization, Claims, Enrollment, IDD Connects and password resets	Monday-Friday, 8:00am-5:00pm ET	P: 855.606.2725	We want to make you aware that we have scheduled systems maintenance. Scheduled systems maintenance will occur the first weekend of each month. The following systems will be unavailable. Achieve Solutions BenefitConnect CareConnect ClinicalBatchConnect MemberConnect PasswordConnect ProviderConnect Find a Provider**
EDI Helpdesk	Questions regarding Connects systems, including direct or batch submission	Monday-Friday, 8:00am-5:00pm ET	P: 888.247.9311 F: 866.698.6032
Provider Enrollment	Questions regarding Provider Enrollment	Monday-Friday, 8:00am-5:00pm ET		GACollaborative@carelon.com
Provider Relations	Provider file Maintenance, Provider Connect/IDD Portal Access/Issues, Communication Access, Training	Monday-Friday, 8:00am-5:00pm ET		GACollaborativepr@carelon.com
Care Coordination	Completed Care Coordination packets and signed release of information		F: 855.858.1966
Inpatient	GCAL and State Contracted Inpatient Facility initial clinical admission information			GAInpatient@carelon.com
PASRR	Medical records for any Level II review		F: 855.858.1965	GAPASRR@carelon.com
PRTF	Additional documentation submission			GAPRTF@carelon.com
Compliance	Report Fraud, Waste & Abuse	Monday-Friday, 8:00am-5:00pm ET		Report.now@dbhdd.ga.gov
Quality Management: IDD	Questions regarding IDD Quality Reviews	Monday-Friday, 8:00am-5:00pm ET	P: 855.606.2725
Quality Management: BH	Questions regarding BH Quality Reviews	Monday-Friday, 8:00am-5:00pm ET	P:	GAQuality@carelon.com

Individuos y familias

	Hours	Phone	Website/Email
La Línea de acceso y crisis de Georgia (GCAL)	24 horas al día, 7 días a la semana	P: 800.715.4225
Servicio al cliente de Georgia Collaborative ASO	De lunes a viernes, 8:00am-5:00pm ET	P: 855.606.2725
Find a Provider	Ubique a un proveedor en línea a través de la base de datos apta para búsquedas disponible 24 horas al día, 7 días a la semana		Find a Provider

Proveedores

	Description	Hours	Phone/Fax	Website/Email
La Línea de acceso y crisis de Georgia (GCAL)	Acceso a referidos y servicios de crisis	24 horas al día, 7 días a la semana	P: 800.715.4225
Servicio al cliente de Georgia Collaborative ASO	Preguntas sobre registro, autorización, reclamos e inscripción	De lunes a viernes, 8:00am-5:00pm ET	P: 855.606.2725
EDI Helpdesk	Preguntas sobre sistemas Connects incluyendo envíos directos o Batch	De lunes a viernes, 8:00am-5:00pm ET	P: 888.247.9311 F: 866.698.6032	e-supportservices@carelon.com
Inscripción de proveedores	Preguntas sobre inscripción de proveedores	De lunes a viernes, 8:00am-5:00pm ET		GACollaborative@carelon.com
Cuidado Coordinado	Paquetes completos de cuidado coordinado y autorización para divulgación de información firmada		F: 855.858.1966
Paciente hospitalizado	Información de admisión clínica inicial en un Centro de internación contratado por el estado y GCAL		F: 855.858.1967	GAInpatient@carelon.com
PASRR	Expedientes médicos para cualquier revisión de nivel II		F: 855.858.1965	GAPASRR@carelon.com
PRTF/CBAY	Envío de documentación adicional		F: 855.858.1968	GAPRTF@carelon.com
Cumplimiento	Informe de fraude, desechos y abuso	De lunes a viernes, 8:00am-5:00pm ET	P: 888.293.3027	GACompliance@carelon.com
Gerencia de Calidad: IDD:	Preguntas sobre revisiones de calidad de IDD	De lunes a viernes, 8:00am-5:00pm ET	P: 404.459.9675 F: 866.755.3506
Gerencia de Calidad: BH	Preguntas sobre revisiones de calidad de BH	De lunes a viernes, 8:00am-5:00pm ET	P:

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